Payment Policy

At Novello, we offer secure payment methods to ensure a smooth and convenient checkout experience for our customers in Australia.

Accepted Payment Methods

We accept the following payment methods where available:

• Credit cards (Visa and Mastercard)
• Apple Pay
• Google Pay
• Shop Pay

Available payment options will be displayed at checkout and may depend on your device and payment provider.

Currency

All prices and payments are in Australian dollars (AUD) unless otherwise stated.

Your bank or payment provider may apply currency conversion or international transaction fees, depending on your account.

Payment Security

• Payments are processed through an encrypted connection.
• We do not store your full card details on our servers.
• Payment information is handled securely by our payment providers.

Payment Processing

• Orders are processed only after full payment has been successfully completed.
• If your payment is declined or cannot be authorised, your order will not be confirmed. Please check your details or try another available payment method.

Refunds

For eligible returns under our Return & Refund Policy:

• Refunds will be processed within 14 days after the returned item has been received and inspected.
• Refunds will be issued to the original payment method, unless we agree otherwise with you.
• Your bank or payment provider may require additional time for the refund to appear in your account.

For change-of-mind returns, original shipping costs are non-refundable unless otherwise stated.

Refunds and reimbursement of delivery or return costs required under the Australian Consumer Law will be provided as applicable. Statutory refunds will be processed promptly, and our return procedures do not limit your legal rights.

Australian Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law.

Contact

Email: info@novello-co.com