Privacy Policy
This Privacy Policy explains how Novello collects, uses, stores, and shares personal information when you visit our website, place an order, or contact us.
Information We Collect
Depending on how you interact with us, we may collect:
- Full name
- Billing and shipping address
- Email address and phone number
- Order details and payment transaction information
- IP address, browser, and device information
- Browsing activity and interactions with our website
- Information you provide when contacting customer support
Payment details are processed by our payment providers. We do not store your full payment card details on our servers.
We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in processing your payments and orders.
How We Use Your Information
- Process payments and fulfil your orders
- Arrange shipping and delivery
- Provide order updates and customer support
- Improve our website, services, and customer experience
- Detect fraud and protect our website and customers
- Meet legal, accounting, and regulatory obligations
- Support analytics and marketing, where permitted by law
Where we send promotional emails, you can unsubscribe using the link in the email. Unsubscribing from marketing does not stop essential communications about your orders.
Sharing Your Information
We may share relevant personal information with e-commerce and hosting providers including Shopify, payment processors, suppliers and fulfilment partners, shipping and delivery providers, analytics and advertising providers, and professional advisers where necessary.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
International Data Handling
As we work with international suppliers and service providers, your personal information may be processed or stored outside Australia.
For example, we may share your name, delivery address, and contact details with an overseas supplier to fulfil your order.
The countries involved include the Netherlands, where our business operates, and China, where our supplier is based. Our technology and payment providers may also process information in other countries, as described in their privacy notices.
Where applicable, we take reasonable steps to ensure overseas handling complies with our obligations under relevant privacy laws.
Data Security
We take reasonable technical and organisational measures to protect personal information against misuse, loss, and unauthorised access, modification, or disclosure. However, no method of online transmission or storage is completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including meeting legal and accounting obligations and resolving disputes.
When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable legal requirements.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to support essential website and checkout functions, remember preferences, understand website traffic and usage, support advertising and measure marketing performance.
You can manage cookies through your browser settings and any privacy controls available on our website. Disabling some cookies may affect website functionality.
Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.
Your Privacy Rights
You can contact us to request access to your personal information or ask us to correct inaccurate or incomplete information.
Depending on the laws that apply, you may also have rights to request deletion, object to or restrict certain processing, withdraw consent, or receive a portable copy of your information.
These rights may be subject to legal exceptions, including requirements to retain order and accounting records. We may need to verify your identity before responding.
To make a request, email info@novello-co.com.
Privacy Complaints
If you have concerns about how we handle your personal information, please contact us with details of your complaint. We will investigate and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the relevant privacy regulator. In Australia, this may be the Office of the Australian Information Commissioner (OAIC) where the matter falls within its jurisdiction: OAIC privacy complaints.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or applicable requirements. The current version will be published on this page with an updated revision date.
Contact Information
Store Name: Novello
Legal Business Name: JH Global Trading
Business Address: Tonselsedreef 68, 3845 CX Harderwijk, Netherlands
Email: info@novello-co.com
Last Updated: 6 October 2026