🇦🇺 FREE SHIPPING ACROSS AUSTRALIA

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30-DAY MONEY-BACK GUARANTEE

Shipping & Delivery Policy

At Novello, we aim to deliver your order as quickly and efficiently as possible. Below you will find information about shipping and delivery to Australia.

Processing Time

  • All orders are processed within 1–3 business days.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

Estimated delivery time is 3–7 business days after dispatch, depending on your location in Australia. Processing time is additional.

Delivery times are estimates and may be affected by high demand periods, customs processing, public holidays, or unexpected courier delays.

If your order has not arrived within the estimated timeframe, please contact us so we can investigate.

Shipping Method & Origin

Orders are shipped directly from our international suppliers and may be dispatched from outside Australia, including Asia.

Where applicable, customs duties or import charges may be payable under Australian regulations. Any charges collected by Novello will be shown at checkout. Charges assessed separately by Australian authorities may be payable by the recipient.

Shipping Costs

  • Shipping costs are displayed at checkout before payment.
  • Costs may depend on the destination, package weight, and selected shipping method.
  • Any free shipping promotions will be clearly indicated on our website.

Shipping charges shown at checkout are in Australian dollars (AUD).

Delivery Issues & Shipping Addresses

Please ensure your shipping address is correct and complete before placing your order.

If you notice an address error, contact us within 24 hours of placing your order. We will do our best to update it, but changes may not be possible once processing or dispatch has begun.

If tracking shows your parcel as delivered but you have not received it, please contact us. We will investigate with the courier and help resolve the issue.

Australian Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law.

Contact

Email: info@novello-co.com